Hospitality Experience Manager

2 weeks ago


Hobart, Tasmania, Australia Macq01 Full time

About Saffire Freycinet

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Luxury resort Saffire Freycinet, located in Tasmania's stunning Freycinet National Park, offers an unparalleled level of opulence and relaxation. Guests indulge in exquisite accommodation, set against the breathtaking backdrop of Wineglass Bay.

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Job Description

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You will be responsible for delivering exceptional guest experiences, ensuring seamless pre-arrival processes, and providing warm welcomes and personalised check-ins. You'll coordinate with departments to maintain smooth operations, conduct briefings to keep staff informed of special requests and guest needs, and deliver a consistent, exceptional experience.

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Key Responsibilities

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  • Ensure seamless pre-arrival experiences for guests.">
  • Provide warm welcomes and personalised check-ins.">
  • Manage guest experiences throughout their stay.">
  • Coordinate with departments to maintain smooth operations.">
  • Conduct briefings to keep staff informed of special requests and guest needs.">
  • Deliivering consistent, exceptional experiences.">
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Requirements

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To succeed in this role, you'll need:

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  • A passion for delivering high standards of guest services and creating memorable experiences.">
  • Strong organisational skills, attention to detail, and advanced computer literacy, including Microsoft Office and RMS Hotel Management System.">
  • Proven leadership skills, team development abilities, and excellent interpersonal and communication skills.">
  • Experience in guest-centric roles, capable of selling property experiences.">
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Benefits

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Joining our team at Saffire Freycinet means gaining exposure to working with inspiring industry mentors, contributing to creating unforgettable guest experiences, and enjoying a range of benefits, including:

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  • Live-in subsidised and fully-furnished accommodation in Tasmania's breathtaking Freycinet National Park.">
  • Access to Wi-Fi, gym, entertainment, and BBQ facilities at the employee accommodation site.">
  • Hundreds of discounts across various brands, helping you save on everyday expenses.">
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Career Growth

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At Saffire Freycinet, we offer comprehensive training and development opportunities, ensuring you grow professionally and personally. This includes:

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  • Training programs tailored to your role and interests.">
  • Mentorship from experienced industry professionals.">
  • Opportunities to take on new challenges and advance your career.">
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Apply Now



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