Salesforce Operations Expert

7 days ago

Brisbane, Queensland, Australia beBeeManagedServiceSupport Full time $90,000 - $120,000

We're seeking a highly skilled Managed Service Support Specialist to provide ongoing support, management, and troubleshooting for Salesforce platforms.

Key Responsibilities:

  • Provide proactive support to clients, ensuring their Salesforce environment operates seamlessly, troubleshooting issues, and optimizing the platform's performance.
  • Platform Support & Maintenance.
  • Offer tier 2 and tier 3 support for Salesforce Experience Cloud, Service Cloud Voice, and Shield.
  • Assist in troubleshooting issues, managing incident escalations, and providing resolutions.
  • Client Engagement - Serve as a primary point of contact for managed service clients, building strong relationships and ensuring customer satisfaction.
  • Coordinate with customers to gather requirements and ensure platform updates are aligned with business needs.
  • Customization & Optimization - Support clients with customizations, integrations, and optimizations of their Salesforce platforms.
  • Help refine workflows, processes, and configurations in Experience Cloud and Service Cloud Voice to improve overall performance and user experience.
  • Security & Compliance Monitoring - Utilize Salesforce Shield to monitor data security, encryption, and auditing capabilities. Implement and enforce best practices for data security and regulatory compliance across Salesforce platforms.

Requirements:

  • At least 3-5 years of experience working with Salesforce Experience Cloud, Service Cloud Voice, and Shield in a support or managed service role.
  • Experience with Salesforce Service Cloud features and integrations is a plus.
  • Technical Proficiency - Proficient in Salesforce administration, configuration, and troubleshooting. Strong understanding of Salesforce platform security, encryption, and compliance with Salesforce Shield.
  • Problem-Solving Skills - Strong analytical and troubleshooting skills with the ability to address technical issues effectively and independently.

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