Assurance and Improvement Professional

5 days ago


Melbourne, Victoria, Australia genU Full time

About genU

genU is a not-for-profit organisation dedicated to improving the lives of people with disabilities, the ageing, and those experiencing disadvantage. We strive to deliver high-quality services that cater to their unique needs and promote happiness and well-being.

Job Summary

The Quality and Assurance Advisor role is critical to ensuring that genU's services meet the highest standards of quality and compliance. This position involves supporting the Quality & Assurance Manager in delivering accreditation support, auditing and assurance related activities, and developing and implementing the genU Quality Management Framework.

Key Responsibilities

  • This role supports the Quality & Assurance Manager in delivering accreditation support, auditing and assurance related activities.
  • You will provide expert advice and guidance on diverse accreditations and standards, including ISO9001, NDIS Practice Standards, Aged Care Quality Standards, ASQA Standards for Registered Training Organisations, Passenger Accreditations, and Food Safety requirements.
  • You will develop and implement the genU 3-yearly Compliance and Assurance Activity Plan, track progress, and report activity against the plan.
  • This role involves undertaking regular audits and assurance activities across various business areas of the organisation, reporting on findings with relevant recommendations.
  • You will support the ongoing development and implementation of the genU Quality Management Framework, ensuring alignment with external standards, good practice, and the principles of continuous improvement.
  • You will be responsible for managing genU's document control systems and document libraries, ensuring accurate and up-to-date documentation.
  • This role requires promoting a culture of continuous improvement across genU, identifying areas for improvement and implementing changes to enhance processes and outcomes.

About You

We're seeking an experienced and skilled Quality and Assurance Advisor who can drive compliance and quality excellence within genU. You should have a strong background in quality management systems, auditing, and compliance, along with excellent communication and interpersonal skills.



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