Customer Success Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $160,000

**Job Overview**

We're seeking a passionate people leader to drive customer outcomes and team performance. Our ideal candidate has a strong commercial mindset, excellent leadership skills, and a passion for delivering exceptional results.

**Key Responsibilities**

  • Lead and support a team of Customer Success Managers (CSMs), providing structured onboarding, ongoing coaching, and career growth opportunities.
  • Ensure delivery against key KPIs such as Gross Revenue Retention, customer engagement, and satisfaction scores.
  • Act as a senior escalation point for customer concerns while working closely with internal teams.
  • Identify opportunities for improvement, driving scalable, digital-first initiatives to evolve how we deliver value to our customers.

**Required Skills and Qualifications**

  • Experience leading high-performing teams in a service-focused environment, preferably in SaaS or tech.
  • Strong commercial understanding and the ability to drive business outcomes.
  • Industry knowledge of Accounting & Tax software (MYOB, Xero, or similar) would be ideal.

**Benefits**

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you.

**About Us**

We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

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