Customer Service Representative

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,500 - $87,950

Job Title: Customer Service Representative

This role involves providing exceptional customer service to a diverse range of customers across various Council functions.

Key Responsibilities:

  • Provide first point of contact services via telephone and in-person at front counters, including provision of advice, information, payments etc.
  • Offer expert guidance on Council policies, codes, exhibition items, business items, community services and work programs as requested.
  • Calculate fees and charges for Council; collect, receipt and balance monies, calculate floats and perform end-of-day duties.
  • Maintain confidentiality of customer information and handle it in accordance with Council's Privacy Management plan.
  • Log and manage customer service requests for customer issues, establishing a workflow for action initiation.
  • Initiate action or workflows on incoming correspondence.

Guiding Principles:

  • We act as one organisation responding to the changing needs of our Local Government Area and community.
  • We are strategy-led, driven by our Community Strategic Plan with clear priorities and focus.
  • We are customer-focused and continuously improve service provision to deliver excellent customer experience.
  • We collaborate and work together to achieve our outcomes.
  • We ensure safety and well-being is at the centre of our organisation, operations and culture.
  • We are a financially sustainable organisation, living within our means, ensuring best value resource allocation.

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