Mercedes-Benz Warranty Operations Specialist

2 days ago

Council of the City of Sydney, Australia LSH Auto Australia Full time
About the Role

The Warranty Operations Specialist will be responsible for maintaining the warranty function of the dealership, working within and supporting the Service Department.

Key Responsibilities:
  1. Process Warranty Claims: Ensure warranty claims are processed as per manufacturer guidelines and timelines.
  2. Effective Communication: Clearly explain information related to services carried out to customers and internal stakeholders.
  3. Reporting and Analysis: Prepare weekly and monthly analysis reports to identify potential issues and areas for improvement.
  4. Compliance Audits: Conduct warranty compliance audits and ad hoc reports to ensure high standards of warranty operations.
  5. Expenditure Monitoring: Monitor expenditure related to warranty and goodwill claims to ensure efficient use of resources.
  6. Liaison with Mercedes-Benz Australia: Collaborate with Mercedes-Benz Australia regarding payment, claims, and recoveries.
About You

To succeed in this role, you will possess:

  1. Strong Organisational Skills: Ability to follow processes and procedures with attention to detail.
  2. Competency with IT Systems: Proficiency in using IT systems to manage warranty claims and reports.
  3. Excellent Attention to Detail: Meticulous approach to work with a focus on accuracy and quality.
  4. Calm and Efficient: Ability to maintain high work standards and accuracy in a fast-paced environment.
  5. Strong Relationship-Building Ability: Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
  6. Excellent Customer Service Standards: Commitment to delivering exceptional customer service.
  7. Experience in Warranty and Recall Processes: Knowledge of warranty and recall processes, with a minimum of 2+ years of experience in a similar role.
What We Offer

As a Warranty Operations Specialist with LSH Auto Australia, you will enjoy:

  1. Competitive Salary and Commissions: Attractive remuneration package with opportunities for growth.
  2. Reward and Recognition Program: Recognition and rewards for outstanding performance.
  3. Comprehensive Training: Ongoing training and development to enhance your skills and knowledge.
  4. Monday to Friday Work Schedule: Enjoy a regular work schedule with no weekend work.
  5. Fun and Exciting Working Environment: Collaborative and dynamic work environment with a focus on teamwork and innovation.
  6. Maternity and Paternity Leave: Comprehensive leave policies to support work-life balance.

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