Senior Accessibility Lead

4 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking an experienced Accessibility Manager to join our team at the Commonwealth Bank of Australia. As an Accessibility Manager, you will play a pivotal role in enhancing the accessibility of our digital platforms, including the CommBank App, NetBank, CommBiz, and other platforms.

Your responsibilities will include working closely with UX and UI designers, product owners, engineers, and QA engineers across the retail and business banking digital portfolio to ensure our web and app interfaces are seamless and accessible.

You will also be responsible for developing resources to support and uplift the digital accessibility capability of our people, troubleshooting accessibility-related customer complaints, and contributing to the delivery of strategic digital accessibility initiatives in RBS and Business Banking.

Key Responsibilities

  • Work with digital squads to review designs, define accessibility build requirements, perform conformance testing, and provide accessibility sign-off
  • Provide support for a variety of digital experiences, including websites, native mobile apps, and payment hardware
  • Develop resources to support and uplift the digital accessibility capability of our people
  • Troubleshoot accessibility-related customer complaints and work with digital teams to apply fixes
  • Contribute to the delivery of strategic digital accessibility initiatives in RBS and Business Banking
  • Contribute to the delivery of strategic organisation-wide digital accessibility initiatives
  • Share and standardise accessibility knowledge and techniques with the Accessibility Team
  • Present about digital accessibility to a range of internal audiences across different forums
  • Respond to ad hoc digital accessibility queries

Requirements

  • Proven experience in digital accessibility working directly with design, technical, and business roles
  • Extensive experience using assistive technologies and adaptive strategies across PC, Mac, iPhone, and Android devices
  • Deep knowledge of the Web Content Accessibility Guidelines (WCAG) v2.2 and WAI-ARIA markup
  • Experience using accessibility testing tools
  • The knack for explaining digital accessibility to any audience in plain language
  • The ability to diagnose code-level website and mobile app accessibility issues and give detailed recommendations
  • A strong understanding of the different accessibility features and limitations across web and native mobile platforms
  • Confidence and ability to work independently and autonomously
  • Proactive approach and a clear, adaptable communication style
  • Experience working in large and complex organisations (preferred but not required)

About Us

The Commonwealth Bank of Australia is committed to delivering dignity by design. Our Accessibility Team ensures that our digital platforms are inclusive and accessible to all, regardless of their abilities. We are part of the Retail Banking Services (RBS) Strategy Centre of Excellence (CoE) and sit within the award-winning Strategic Design Chapter.

We are keen to support you with the next step in your career and offer great opportunities for progression. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support, please contact HR Direct on 1800 989 696.

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