Customer Service Representative with Excellent Communication Skills
2 weeks ago
Flexhive, a leading on-demand talent platform, seeks an exceptional Customer Service Officer to join our team. With excellent communication skills and attention to detail, you will excel in a dynamic environment where no two days are the same.
About the Role:
- This position is available across Brisbane, offering a unique opportunity to work with a diverse range of clients.
- You will be responsible for managing inbound calls and email queries in a fast-paced setting, utilizing your solid computer skills to follow set processes and scripts.
- As a Customer Service Representative, you will build strong relationships with both new and existing customers, processing and tracking orders, and assisting clients with transactions and enquiries.
- Collaboration is key, as you will work closely with your team to achieve individual and group goals, organizing your time efficiently to meet performance standards.
- Maintaining administrative accuracy, completing data entry tasks, and ensuring smooth client engagement are essential aspects of this role.
Requirements:
- A minimum of 1 year of experience in a call centre or handling inbound/outbound calls is required.
- You must be able to perform under pressure in a fast-paced, agile environment, showcasing your ability to solve problems within structured guidelines.
- Resilience and calmness when handling complaints or challenging conversations are crucial, as well as a professional and trustworthy approach.
- Call centre experience is preferred but not essential.
Your Benefits:
- Enjoy flexible working hours and a dynamic work environment.
- Access to ongoing training and development opportunities.
- Promote from within: we offer career advancement opportunities for motivated individuals.
- Flexible pay options: enjoy real-time remuneration and weekly pay.
Salary: AU$25.00 - AU$35.00 per hour, inclusive of mandatory 25% casual loading.
Company Overview: Flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies. We employ 100+ staff, paying over 1200 temps in Australia & New Zealand. Join us and expand your opportunities: apply once, access many.
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