Incident Response Compliance Manager

5 days ago

Sydney, New South Wales, Australia Singtel Group Full time

Job Summary:

We are seeking an experienced Incident Response Compliance Manager to join our team at Singtel Group. The successful candidate will be responsible for managing incident response efforts on behalf of Billing and Credit, ensuring that all actions are taken and managed in accordance with Optus' obligations.

The ideal candidate will have a strong background in compliance and risk management, with experience in developing and implementing business continuity plans. They will also possess excellent leadership and communication skills, with the ability to manage conflicting priorities and competing deadlines across multiple products and sales initiatives and deliverables.

Key responsibilities include:

  • Developing Billing and Credit Business Impact Assessment & Business Continuity plans through engagement and interviews of senior leaders across both Business Units to capture critical business functions
  • Ensuring clear lines of responsibility and accountability for incident response to ensure key actions are taken and managed in accordance with Optus' obligations
  • Monitoring, tracking, and optimizing the end-to-end control framework in accordance with Incident response requirements
  • Managing conflicting priorities and competing deadlines across multiple products and sales initiatives and deliverables

Requirements:

  • Extensive experience as a Business Analyst, with a focus on remediation initiatives and data management
  • Excellent written communication skills that meet the standard of policy and regulatory response copy writers
  • Expertise in Credit, Fraud, and Collections systems and industry codes and regulations
  • Strong leadership and communication skills, with the ability to manage conflicting priorities and competing deadlines

Benefits:

  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

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