IT Services Professional

1 week ago

Perth, Western Australia beBeeSupport Full time $85,000 - $121,000
IT Support Role

The role of IT Support Officer is a pivotal position in ensuring the smooth operation of our organisation. We are seeking an individual who can provide high-quality technical support to our staff, with a focus on Microsoft 365 administration and support.

  • Provide 1st and 2nd level IT support to staff members.
  • Be responsible for the onboarding and offboarding of new staff members.
  • Assist with new staff inductions and training.
  • Develop and maintain user guides and training videos to support staff.
  • Manage BYOD devices and device setup using Microsoft Endpoint Manager.
  • Respond to security incidents and take corrective action as necessary.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A passion for customer service and an ability to engage with people from all levels and backgrounds.
  • 3-4 years' experience in a 1st and 2nd level IT helpdesk role.
  • Experience in system administration of Microsoft 365, including Exchange Online, SharePoint, and Teams.
  • Previous experience working within a cloud-based environment.
  • Ability to work within an ITIL framework and demonstrate excellent organisational skills.
Benefits

As an IT Support Officer with our organisation, you can expect:

  • A competitive salary package.
  • Access to ongoing professional development opportunities.
  • A supportive work environment that values your contributions.
  • Opportunities for career growth and advancement.
About Us

We are a national organisation dedicated to providing quality services to our clients. We offer a small practice feel with big corporate support, and we are committed to making a positive impact in our community.

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