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Centre Director

2 weeks ago


Brisbane, Queensland, Australia AMA Group Ltd Full time
Role Overview:

The Centre Manager will play a critical role in leading our Centre Management team to achieve high-quality repair outcomes and exceptional customer satisfaction.

Main Responsibilities:
  • Team Leadership: Lead a team of professionals to achieve high-quality repair outcomes and exceptional customer satisfaction.
  • Production Oversight: Oversee production management of the workshop to ensure targets are achieved and vehicles are repaired to their pre-accident condition in accordance with AMA quality expectations.
  • Customer Satisfaction: Ensure comprehensive and accurate quotes, QA inspections, and vehicles are repaired to their pre-accident condition, while providing exceptional customer service to all clients and work providers.
  • Financial Performance: Ensure the site is operating profitably. Prepare and review P&Ls, budgets, job costings, KPIs, and management reports using the tools provided to understand site performance.
  • Safety and Compliance: Ensure that the site remains safe by maintaining the WHS management system, all WHS policies and procedures are followed, and safety incidences/near misses are immediately reported and actioned.