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Housekeeping Operations Manager
2 weeks ago
We are seeking a highly skilled and motivated Housekeeping Supervisor to lead our team in delivering exceptional service and maintaining the highest standards of cleanliness.
About the Role:- Supervise the housekeeping team to ensure effective systems and operational procedures are actioned.
- Monitor rosters, attendance, and productivity of the team.
- Empower individuals to develop and maintain good practices.
- Drive guest satisfaction by empowering teams to provide service beyond expectations.
- Provide hands-on supervisory leadership across your areas.
- Ensure compliance with WHS processes and procedures.
- Collaborate with other departments to ensure smooth service transitions.
- Assist in on-the-job training for staff and departments.
Your responsibilities will include managing daily checklists, monitoring attendance, and ensuring the highest standards of cleanliness are maintained. You will be responsible for providing supervision and guidance to the housekeeping team, driving guest satisfaction, and ensuring compliance with WHS processes.
The successful candidate will have proven supervisory experience in hotel housekeeping operations, strong leadership skills, and a passion for developing team skills through onboarding and training.
You will be responsible for collaborating with other departments to ensure smooth service transitions, assisting in on-the-job training for staff and departments, and promoting health and well-being initiatives within the company.
About You:- Proven supervisory experience in hotel housekeeping operations.
- Strong leadership skills and a natural ability to motivate others.
- A passion for developing team skills through onboarding and training.
- Excellent communication and interpersonal skills with a focus on guest service.
- Exceptional attention to detail.
- Good organizational and time management skills.
- Ability to work under pressure and make decisions accordingly.
- Market-leading 50% F&B discount across all venues.
- $99 room rates and a generous friends and family discount.
- Lifestyle benefits including extra leave and Earth advocacy days.
- Commitment to sustainability practices.
- Internal mobility and reward programs.
- Online learning and career development opportunities.
- Personalized employee support network.
- Regular recognition and team events.
This is an exciting opportunity to join a dynamic and entrepreneurial environment dedicated to creating exceptional customer experiences. We are committed to equality and diversity and welcome applications from qualified candidates.
