Technical Innovation Strategist

6 days ago

Toowoomba, Queensland, Australia beBeeLeader Full time $90,000 - $130,000
Job Description:

You will take the lead in creating technology roadmaps for internal stakeholders, ensuring a clear understanding of the evolving technological landscape. Your role as a technical leader is to design and scope innovative solutions that align with business strategies.

Investigate, research, and design technical solutions for customers, utilizing knowledgebases and established toolsets. Develop proposals and responses with modern solutions that meet customer requirements within defined deadlines.

Collaborate with colleagues to identify and qualify business opportunities. Provide accurate technical implementation, meeting or exceeding customer expectations.

Ensure timely completion of project work and effective management of service requests. Liaise with internal support teams and external service providers to resolve incidents and complete service requests within SLA's.

Required Skills and Qualifications:
  • Relevant tertiary or industry-certified qualifications (e.g., MCSA, MCSE, ITIL, CCNA, etc.)
  • 5+ years of experience in IT service desk operations and incident management
  • Experience with Microsoft Windows, Azure, MS SQL, LAN/WAN Networking, point-to-point wireless networks, etc.
  • Advanced knowledge in logical troubleshooting, Hyper-V, VMware, backup solutions, and security products
  • Strong customer service and work ethic
Benefits:

This role is ideal for those who are passionate about technology and leadership, and who are looking to make a significant impact on our organization.

Professional Development:

Other key responsibilities include securing operational environments in line with security policies and standards, staying updated on new and emerging technologies, and pursuing relevant certifications.

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