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Customer Due Diligence Manager
2 weeks ago
Job Title: Customer Due Diligence Manager
This role involves managing and mentoring a team of customer screening analysts. The Customer Due Diligence Manager will be responsible for conducting complex due diligence screenings in accordance with the Anti-Money Laundering (AML)/Counter Terrorism Financing (CTF) Program.
The ideal candidate will have previous experience in an AML-related role, management/supervisory experience, and at least 7 years' experience working in cage, count, and patron account procedures in a casino and/or gaming environment or tertiary studies in a subject requiring a high level of critical analysis and independent research.
Key Responsibilities:
- Team Management – allocation of BAU tasks based on business priorities and general administration.
- Conducting complex due diligence screenings in accordance with both the AML/CTF Program and Standing Operating Procedures.
- Accurately updating TrackVia and CMS, with revised risk ratings and concise summaries of due diligence findings. Compiling in-depth diligence reports as required.
- Reviewing escalations by Screening Analysts.
- Applying sound judgment, expertise, and knowledge to make independent decisions and escalate red flags and due diligence cases of note to the Group Manager Due Diligence.
- Effectively managing both the review and response of customer alerts highlighted by the Risk and Compliance database.
Required Skills and Qualifications:
- Previous experience in an AML-related role.
- Management/supervisory experience.
- At least 7 years' experience working in cage, count, and patron account procedures in a casino and/or gaming environment or tertiary studies in a subject requiring a high level of critical analysis and independent research.
- Industry-relevant Membership Associations and globally recognised Accreditations.
- Experience in setting targets/objectives and working to stringent deadlines.
- A comprehensive understanding of relevant statutory compliance and reporting requirements.
Benefits:
This is a challenging and rewarding opportunity for a seasoned professional to join our team and contribute to our success.
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