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Gaming Operations Lead

2 weeks ago

Shepparton, Victoria, Australia Seminole Tribe of Florida Full time
Responsibilities
  1. Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
  2. Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
  3. Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
  4. Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.
  5. Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
  6. Promotes positive public relations and creates an enjoyable atmosphere for all customers.
  7. Amicably resolves customer related problems in a fast paced environment.
  8. Ensures the protection of customer's rewards and credit lines.
  9. Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
  10. Complies with all regulatory requirements.
  11. Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  12. Creates and ensures a fun-filled, entertaining and exciting environment.