Virgin Australia Ancillary Product Expert

1 week ago


Brisbane, Queensland, Australia Virgin Australia Full time
Ancillary Product Specialist Opportunity

We're committed to enhancing the flying experience for our customers, and we're seeking an Ancillary Product Specialist to join our team. As a key contributor to our ancillary product growth, you will be responsible for nurturing existing products and identifying opportunities to improve attachment rates across our digital platforms.

Key Responsibilities:
  • Ongoing optimisation and improvement of digital conversion rates for our ancillary product portfolio
  • Subject matter expertise in baggage and fee portfolios, ensuring alignment with customer needs and preferences
  • Management of financial and operational performance, with a focus on achieving agreed-upon specifications
  • Identification and implementation of enhancements to ancillary products to strengthen the customer proposition
  • Strategic input into future merchandising strategies and development priorities
  • Contribution to the design, briefing, and execution of tactical initiatives to drive ancillary revenue growth
About You:

We're looking for a highly skilled and experienced professional with a strong background in eCommerce, preferably within the airline or travel industry. Your knowledge of best practice digital purchasing behaviour and merchandising techniques will enable you to maximise conversion rates and drive business growth.

You'll have a proven track record of delivering results in commercial environments, with excellent written and verbal communication skills. Strong relationship and portfolio management skills, as well as the ability to navigate complex organisational accountabilities, are also essential.

What We Offer:
  • A competitive salary of AU$85,000 - AU$110,000 per annum, depending on experience
  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements, including work hours and work from home options
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services, and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, offering confidential coaching and support from qualified professionals


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