IT Support Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $72,000 - $108,000

Job Summary: We are seeking a highly skilled and experienced Service Desk Specialist to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and working collaboratively with our clients.

About the Role:

  • Provide 1st level IT support across software, hardware, and network issues
  • Deliver fast, friendly, and efficient service to our clients
  • Accurately document calls, incidents, and requests in our systems
  • Assign and track incidents to ensure they reach the right support group
  • Act as a single point of contact for logged issues, performing diagnostics and initiating problem management workflows
  • Mentor, guide, or train service desk staff when required
  • Support multiple clients with professionalism and strong customer service
  • Manage your workload to meet service levels while maintaining accurate data
  • Work flexibly in a 24/7 rotating roster (including nights and weekends)

Requirements:

  • Active NV1 Security Clearance (ability to obtain NV2 also required)
  • Previous customer service experience is highly valued
  • At least 1 year of IT Service Desk experience preferred
  • Certificate or training in IT (or equivalent hands-on experience)

Benefits:

  • We offer a collaborative and supportive environment where your growth matters
  • Clear career progression opportunities to advance in IT
  • Industry-best training to sharpen your skills

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

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