Food & Beverage Team Director
3 days ago
Pullman Hotels & Resorts is a five-star hotel network with premium facilities including gym, swimming pool, sauna, car park and two kitchens which cater to PARC Brasserie & Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.
Job Responsibilities- Support the team in ensuring smooth and efficient day-to-day operations of the outlets.
- Maintain 5-star service quality across all F&B areas including our Restaurant, Conference and Events, In-Room Dining, and Bar.
- Lead by example, motivate, and coordinate the F&B team to exceed guest expectations.
- Communicate feedback and key information to the F&B leadership team.
- Promptly address any concerns or special requests from guests to maintain high levels of satisfaction.
- Conduct team training to align with premium brand and service standards.
- Collaborate with the culinary team to support menu implementation and delivery.
- Monitor rosters and staffing schedules to meet operational requirements.
- Minimum 2 years' experience in F&B, preferably within a premium hotel environment.
- A passion for hospitality and delivering exceptional service.
- Enthusiasm for high-quality food and beverage experiences.
- Strong communication skills with a focus on people and teamwork.
- Emotional intelligence and excellent communication skills.
- Staff rostering and scheduling experience.
- Excellent leadership and team working skills.
- Ability to problem solve in a fast-paced environment and resolve guest complaints.
- Knowledge of health and safety regulations and food handling best practices.
- Proven ability to lead highly motivated and engaged teams.
- Understanding of food and beverage operations, inventory and ordering.
- A hands-on leader who sets the example, motivates the team, and fosters excitement in the workplace.
- A strong sense of ownership and a desire to grow within the company.
- Flexibility to work various shifts across different meal periods, weekends, and public holidays.
- A valid RSA in SA (RP Badge is a bonus).
- WSET qualification is an asset.
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