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We are seeking a highly skilled Senior Business Solutions Analyst to join our team at Westpac. As a Senior Business Solutions Analyst, you will play a critical role in the delivery of infrastructure for business and end-user projects, performing and leading business analysis tasks primarily within the boundaries of a project and/or program.
Main Responsibilities- Lead Business Analysis: Work with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and systems.
- Define and Manage Requirements: Define and manage requirements through the delivery lifecycle to meet business needs.
- Provide Recommendations: Provide and direct recommendations for process re-design and improvements, enabling changes to processes, policy, and/or information that support Westpac to achieve targeted business outcomes and deliver business value.
- 5+ years of Business Analysis experience in business requirements, system analysis, business process improvement, and implementing system changes.
- 5+ years of business process improvement/re-engineering, data analysis, system functional/non-functional analysis experience, and business case preparation experience.
- 3+ years of Financial industry experience.
- Experience with trader communication platforms such as IPC Unigy or NTR solutions is a plus.
- Familiarity with IPC or NICE Voice System environments.
- Experience in infrastructure projects with a strong understanding of technology and business systems strategically and operationally.
- Experience in Business domain/systems - Power BI, Power Apps/Automate, Holocentric (value stream mapping).
- CCBA (or equivalent) certification at a minimum.
- Proven ability to lead requirements and business solution workshops with business and technology stakeholders.
- Strong sense of ownership and ability to independently drive delivery by planning and managing business requirements.
- Understanding of multinational telecommunications systems (IPC, Cloud 9, British Telecom, Avaya, etc).
- Understanding of Call Recording platforms/technology.
- Dealing Room/Financial Markets exposure.