Senior Technical Program Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnicalProject Full time $100,000 - $150,000
Enterprise Technical Project Manager Job Description

This is a unique role that combines technical leadership and delivery with trusted client partnership. You will work closely with enterprise customers and internal teams to design and deliver tailored integrations and custom solutions, ensuring each experience feels thoughtful, aligned, and empowering.

  • Lead Delivery of Custom Solutions: Translate client needs into well-scoped integration plans, own project lifecycle, and milestones from scoping to deployment.
  • Champion the Customer Experience: Serve as primary point of contact for clients, understand technical needs, and communicate actionable workstreams.
  • Foster Communication and Alignment: Work across multiple teams, timelines, and customer touchpoints to ensure successful delivery.
  • Balance Bespoke and Scale: Champion delivery excellence through clear processes, documentation, and continuous improvement, aligning delivery strategies with evolving product capabilities.

What We're Looking For:

  • Client-Facing Delivery Experience: Proven background in managing technical projects with external customers and internal stakeholders.
  • Human-Centred Problem Solving: Strong desire to understand people's needs and translate them into useful solutions that feel personal and thoughtful.
  • Relationship Building with Purpose: Deep care for connection and respect, creating strong partnerships through trust, listening, and shared goals.
  • Grace Under Pressure: Ability to manage multiple priorities, align diverse teams, and keep things moving calmly in complex environments.
  • Curiosity and Growth Mindset: Natural interest in learning new technologies and improving the way people work together.

Key Responsibilities:

  • Lead Platform Delivery: Own end-to-end delivery of backend capabilities and APIs used by both internal teams and enterprise customers.
  • Collaborate on Technical Design: Co-create API specs, define SLAs, and partner with engineering and architecture on thoughtful technical decisions.
  • Plan and Prioritise Work: Translate high-level goals into clear milestones, helping teams focus and move forward together.
  • Champion System Health: Bake in scalability, usability, and maintainability from day one, not as an afterthought.
  • Coordinate Across Teams: Work across disciplines to unblock delivery, manage dependencies, and keep momentum high.
  • Advocate for Clean APIs: Promote intuitive integration patterns, clear versioning, and strong monitoring practices.
  • Bring Delivery Discipline: Introduce simple, repeatable ways of working that help backend teams deliver reliably and at speed.

Desired Skills:

  • Commercial experience in a technical delivery role in a SaaS or platform company.
  • Proven track record managing complex delivery programs involving backend systems and APIs.
  • Ability to engage with engineers, understand system interactions, and communicate trade-offs.
  • Experience working on custom solutions or client-specific workstreams in a fast-paced environment.
  • Clear communicator with strong stakeholder management skills across technical and non-technical teams.
  • Ability to bring clarity to ambiguity, simplify complexity, and unblock teams with confidence.

Bonus Experience:

  • Familiarity with how enterprise clients consume APIs or integrate at scale.
  • Experience writing or contributing to technical statements of work (SoWs) or product requirements.
  • Understanding of auth flows, data management, or large-scale architecture decisions in an integration context.

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