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Customer Service Representative

2 months ago

Reservoir, Victoria, Australia Metcash Full time

About the Role

We are seeking a passionate and dedicated Customer Service Officer to join our team at Hardings Hardware, a leading choice for builders and renovators. As a Customer Service Officer, you will be the first point of contact for all customer enquiries, responding to general queries related to products, pricing, and availability.

Key Responsibilities

  • Be the first point of contact for all customer enquiries
  • Respond to general queries related to products, pricing, and availability
  • Process customer orders
  • Work with internal departments to resolve customer order-related issues
  • Liaise with suppliers to meet deadlines
  • Process warranty claims
  • Provide assistance with ad-hoc administrative and customer service duties

Requirements

  • A genuine desire to help people
  • Initiative and time management skills
  • High level of verbal and written communication skills
  • Effective time management skills
  • Strong problem-solving skills
  • Ability to work within business processes
  • Strong attention to detail
  • Proficient computer skills
  • Previous experience in a trade environment and associated products (preferred but not essential)

About Us

Hardings Hardware is a leading choice for builders and renovators, built upon a foundation of old-school values since opening for business in 1958. We are committed to stocking the best brands at the lowest prices and providing exemplary customer service and product advice in everything we do.