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Logistics Program Manager

1 week ago

Newcastle, New South Wales, Australia Amazon Full time

**Job Title:** Logistics Program Manager

**Company Overview:**
We are Amazon, a global leader in e-commerce and cloud computing. We are seeking a highly skilled Logistics Program Manager to join our team in Australia.

**Job Description:**

This role will involve overseeing and improving aspects of returns last-mile transportation carrier management. You will work closely with cross-functional stakeholders to identify, analyse, review and lead network improvement initiatives for existing and new reverse logistics solutions. This will involve generating and reviewing relevant and actionable transportation metrics, driving improvements and automation over time.

**Responsibilities:**

* Oversee and improve aspects of returns last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations.
* Identify, analyse, review and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders optimising for capacity, quality, speed, delivery experience, concessions and cost over the long term.
* Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
* Prepare and lead operations calls, business reviews, and customer service workshops as needed.
* Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
* Support both daily operational activities and large, complex and cross-functional projects.
* Work with internal and external stakeholders to improve customer and carrier reverse logistics experience.

**Required Skills and Qualifications:**

* Bachelor degree in supply chain, logistics, engineering, business analytics or other technical discipline.
* 3+ years of professional supply chain and logistics, operations, and/or e-commerce experience.
* Proficiency in advanced MS Excel (pivot tables, vlookups, etc.).
* Ability to prepare, report and interpret large sets of data.
* Strong communication skills, both verbal and written.
* Strong inter-personal and relationship-building skills.
* Strong organizational skills and ability to manage multiple tasks simultaneously.