Help Desk Support Specialist

7 days ago


Adelaide, South Australia Superloop Full time
About Superloop

Superloop is a pioneering telecommunications company founded in 2014 and listed on the ASX since 2015. We empower Australian homes and businesses with better internet connectivity, leveraging our Infrastructure-on-Demand platform.

We operate in three key segments: consumer connectivity, business network solutions, and wholesale connectivity. Our extensive physical infrastructure assets include fibre, subsea cables, and fixed wireless, complemented by cutting-edge software platforms.

Serving hundreds of thousands of customers daily, Superloop's commitment to quality and innovation drives our success.

The Role of Customer Service Representative

This critical position plays a pivotal role in delivering exceptional customer experiences for our growing Home Broadband customer base. As a CSR, you will provide technical guidance and resolution, directly impacting the business's success.

Your key responsibilities:

  • Respond to customer inquiries regarding sales, billing, technical support, installation, and provisioning requests.
  • Demonstrate strong communication skills to ensure timely resolution of customer queries.
  • Collaborate with the team to find solutions for technical and maintenance requests.
  • Maintain proactive and enthusiastic communication with customers.
  • Address customer billing queries by liaising with sales and technical staff.
  • Provide an outstanding customer experience through technical expertise and positive interaction.
About You

We seek a highly empathetic and curious individual with previous customer service or client-facing experience. Key qualifications include:

  • Able to build and maintain strong internal relationships and professional connections with clients.
  • Strong written and verbal communication skills.
  • Technical knowledge and ability to resolve complex issues.
  • Able to conduct all customer interactions with professionalism and etiquette.
  • Pleasure working in a team environment.
Benefits and Opportunities

We offer a comprehensive package that includes:

  • A competitive estimated salary range of $60,000 - $80,000 per annum, based on your location and experience.
  • Flexible work-from-home options, reflecting our understanding of work-life balance.
  • A dynamic and growth-oriented organization where you can develop your skills across various areas.
  • A fun, casual, and relaxed work environment where personal expression is encouraged.
  • Diversity and inclusion are core values, with opportunities for diverse backgrounds and perspectives.
  • A generous benefits package, including free home internet and a free mobile SIM plan, demonstrating our appreciation for your contributions.

We win together as a unified team, striving for excellence in everything we do. Join us on this exciting journey, and let's achieve great things



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