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Home Lending Professional
2 months ago
We are seeking an experienced Home Lending Specialist to join our Canberra City branch. This is a permanent full-time career opportunity.
Key Responsibilities- Provide expert advice to customers to help them achieve their home buying dreams.
- Complete first interviews and appointments with prospective home buyers to determine suitable lending solutions, and submitting applications.
- Make relevant suggestions to customers based on the home buying goals they have set.
- Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals.
- Build your personal brand and network in the local community to enhance your credibility.
- Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers.
- Adhere to the Bank's processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations.
- Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice.
- Research the broader market, and economic and industry changes affecting customers and the Group.
- Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement.
- Experience in a similar home lending role from within a bank or mortgage broker environment.
- Demonstrated business development success.
- A well-developed knowledge of home lending products and the current responsible lending legislation.
