Data Insights Analyst

1 week ago

Port Melbourne, Australia Transurban Full time
About the Role

We're seeking a Data Insights Analyst to provide stakeholders with actionable insights on revenue assurance and reports across Transurban's assets and tolling retailers. This role will support business-as-usual activities as well as upcoming work on the West Gate Tunnel Project.

You'll join an innovative team who have a supportive team culture and enjoy socializing over good food and drinks. As our Data Insights Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities.

Key Responsibilities
  • Work in an Agile team environment to support the on-going operation and delivery of key business reports, such as monthly management reports, asset revenue assurance reports, and compliance & tolling audit reports.
  • Analyse variances on key indicators & trends for each asset/region/market, extract business insights to help inform and guide management decision making.
  • Continuously drive business improvements with the insights and information from analysing report's results.
  • Provide specialist knowledge of both business and technology systems to respond to operational incident management from identification, assessing impact, evaluating options to post-incident retro.
  • Provision of reporting and analysis service to other business areas (as required) including within the Asset Operations, Customer Operations, Business Development and Accounting & Finance.
  • Demonstrate effective communication to a broad spectrum of stakeholders at an appropriate level of detail - including detailed technical discussions, as well as an ability to translate complex concepts into a meaningful business context.
  • Overtime, develop and become a source of centralised knowledge covering the full breadth of tolling operations - ranging from roadside technology, back-office billing system to customer experience management solution.
Requirements
  • A passion for using data and reports to facilitate an understanding of the business and customer behaviour, with extensive experience in using data to deliver business needs.
  • Advanced SQL experience with a well-developed understanding of relational data warehouse, including ability to interrogate data, sorting and processing large volumes of complex information.
  • Experience with Data ETL tools – Lavastorm, Data360, Alteryx, Qlik, Matillion, Dataiku, Knime, etc...
  • Using of Tableau/Power BI for data visualisation and reporting.
  • Prior exposure to Snowflake, Oracle, AWS Redshift, T-SQL language and ETL Stored procedure will be advantageous.
  • Excellent communication and well-developed stakeholder management skills.
  • Ability to think creatively, have a sense of curiosity and a growth mind-set.
What We Offer

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not.

Ready to help us keep cities moving? Apply today.

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