Hotel Operations Manager

1 week ago


Brisbane, Queensland, Australia Silk Hospitality Full time

Silk Hospitality is a leading provider of comprehensive housekeeping services to the luxury hotel industry in Australia.

Job Summary

We are seeking an experienced Hotel Operations Manager to lead our team and deliver exceptional service to our clients. As a key member of our Operations Team, you will have a direct impact on our brand reputation and delivery of services.

About the Role

The successful candidate will have prior experience in a leadership or people management role, with a strong background in housekeeping or cleaning. You will be responsible for ensuring team KPIs are met or exceeded, assisting with recruitment and employee mentoring, planning and coordinating housekeeping activities according to contract terms, delivering regular reports to the Operations Manager, and rostering staff.

Key Responsibilities
  • Ensure team KPIs are met or exceeded
  • Assist with recruitment & employee mentoring
  • Plan & coordinate housekeeping activities according to contract terms
  • Deliver regular reports to the Operations Manager
  • Roster staff
Requirements

To be successful in this role, you will need to demonstrate complex problem-solving abilities, pride yourself on your strong customer service skills, and have a natural ability to lead and motivate a diverse workforce. Additional attributes and talents include:

  • Housekeeping or cleaning experience
  • Prior experience in a leadership or people management role
  • Thrive in a fast-paced environment & able to remain calm during times of pressure
  • Strong written & verbal communication skills
  • Able to drive results within a team & hold people accountable
  • Competent with computer systems & Microsoft Office Suite
  • Demonstrate problem-solving capabilities, innovation & a proactive approach
What We Offer

As a key team member of our Operations Team, you will have access to a range of benefits, including:

  • Employee perks & benefits including discounts at retail stores & local services
  • Coaching, mentoring & upskilling
  • Supportive work culture
  • Opportunities for internal promotions & movements across the country
Salary

The salary for this position is estimated to be around $90,000 - $110,000 per annum, depending on experience.



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