Customer Solutions Coordinator
4 weeks ago
About Us
The Good Guys is a leading Australian retailer of electrical and appliance products, driven by a purpose to help families live better for less. With over 3,500 employees across 100 stores and a support office in Melbourne, we're committed to delivering exceptional customer experiences.
Benefits
- Competitive hourly rates
- Collaborative and supportive team environment
- Growth mindset culture with a focus on individual skills and career development
We're seeking a skilled Customer Solutions Coordinator to join our team, responsible for delivering a positive multi-channel customer experience through efficient order fulfillment and effective issue resolution.
The Role
As a Customer Solutions Coordinator, you'll be responsible for:
- Ensuring the efficient delivery of customer orders and effective resolution of issues
- Providing customers with timely responses to digital, social, chat, and telephone-based requests and effective resolution of complaints
- Managing third-party sales and payment channel enquiries and facilitating the resolution of issues
- Identifying and escalating website defects to trigger corrections and reduce reputational risk or financial loss
- Escalating issues in line with established processes and providing information and input for business investigations, as required
Requirements
- Ability to work on a rotating roster, including public holidays and weekends
- Proven customer service skills and experience
- Ability to multitask and follow process
- Excellent time management skills
- Ability to work well within a team environment
- Accuracy and attention to detail
- Intermediate computer and numerical skills required
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