Customer Solutions Coordinator

4 weeks ago


Melbourne, Victoria, Australia The Good Guys Full time

About Us

The Good Guys is a leading Australian retailer of electrical and appliance products, driven by a purpose to help families live better for less. With over 3,500 employees across 100 stores and a support office in Melbourne, we're committed to delivering exceptional customer experiences.

Benefits

  • Competitive hourly rates
  • Collaborative and supportive team environment
  • Growth mindset culture with a focus on individual skills and career development

We're seeking a skilled Customer Solutions Coordinator to join our team, responsible for delivering a positive multi-channel customer experience through efficient order fulfillment and effective issue resolution.

The Role

As a Customer Solutions Coordinator, you'll be responsible for:

  • Ensuring the efficient delivery of customer orders and effective resolution of issues
  • Providing customers with timely responses to digital, social, chat, and telephone-based requests and effective resolution of complaints
  • Managing third-party sales and payment channel enquiries and facilitating the resolution of issues
  • Identifying and escalating website defects to trigger corrections and reduce reputational risk or financial loss
  • Escalating issues in line with established processes and providing information and input for business investigations, as required

Requirements

  • Ability to work on a rotating roster, including public holidays and weekends
  • Proven customer service skills and experience
  • Ability to multitask and follow process
  • Excellent time management skills
  • Ability to work well within a team environment
  • Accuracy and attention to detail
  • Intermediate computer and numerical skills required


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Commercial-Agent Solns-Customer Solutions-NAT Full time

    **Job Overview**We are seeking a highly skilled Tech Solutions Expert to join our Commercial-Agent Solns-Customer Solutions-NAT team. In this role, you will work closely with our Agency Sales Teams to create and deliver sales pitches that articulate value to customers.The ideal candidate will have experience working in the Real Estate Agency sector,...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    About the RoleWe are seeking an experienced SAP Cloud for Customer (C4C) Consultant to join our team at Zone IT Solutions. As a Senior SAP Cloud for Customer Solutions Consultant, you will be responsible for implementing, configuring, and customizing SAP C4C solutions.Key ResponsibilitiesImplementing and configuring SAP Cloud for Customer (C4C)...


  • Melbourne, Victoria, Australia Aggreko Generator Rentals Full time

    We are the global leader in providing energy solutions that help businesses grow and communities thrive.Our team is dedicated to making a difference to customers, local communities, and the world's sustainable future.Aggreko Generator Rentals is seeking an experienced Power Solutions Coordinator to join our team based in Braeside.Why choose Aggreko?Work from...


  • Melbourne, Victoria, Australia Maersk Full time

    At Maersk, we're redefining the possibilities of integrated logistics by harnessing innovation and transformation. Our vision is to set new standards for efficiency, sustainability, and excellence, reflecting the diversity and collaboration of our global organization.With over 100,000 employees across 130 countries, we're committed to understanding and...


  • Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    Woods & Co Recruitment is partnering with a renowned signage company based in Mulgrave, specialising in delivering high-quality and custom signage solutions.The company has an excellent reputation for excellence and a client-first approach, making it an ideal employer for ambitious professionals. They are currently looking to bring on board a skilled Signage...


  • Melbourne, Victoria, Australia Sparx Solutions Full time

    About Sparx SolutionsWe are an IT infrastructure solutions specialist that provides expert network and security consulting services, technology training, and managed IT services to the Australian service provider and enterprise markets.Our approach is centered around providing tailored solutions to our clients, focusing on their specific needs and...


  • Melbourne, Victoria, Australia Sparx Solutions Full time

    About Sparx SolutionsSparx Solutions is a system integrator specialising in cybersecurity, networking, cloud and managed IT services. We deliver high-quality services to our clients in both the enterprise and government sectors. To support our growth, we seek an experienced Administrative Support Coordinator. This role requires meticulous attention to...


  • Melbourne, Victoria, Australia Myob Full time

    This is a Customer Enterprise & Solution Architect role with one of the leading companies in AU right now, Myob, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.**About the Role at Myob**This is a team that needs no introduction because customers drive our world. Support, Success &...


  • Melbourne, Victoria, Australia Hastha Solutions Full time

    Job Opportunity We are seeking a highly skilled Business Solutions Consultant to join our team at Hastha Solutions.Key ResponsibilitiesDevelop and implement business solutions to drive operational excellenceCollaborate with cross-functional teams to identify and address business needsProvide strategic guidance to stakeholders on business improvement...


  • Melbourne, Victoria, Australia Sparx Solutions Full time

    About Sparx SolutionsSparx Solutions is a leading Australian-owned system integrator specialising in cybersecurity, networking, cloud, and managed IT services. Our commitment to delivering high-quality design, delivery, and management services has earned us a reputation as trusted partners to our clients in both the enterprise and government sectors.Job...

  • Project Coordinator

    1 month ago


    Melbourne, Victoria, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly organized and detail-oriented Project Support Officer to join our team at Zone IT Solutions. As a Project Support Officer, you will play a critical role in assisting project managers in the planning, coordination, and execution of projects.Key ResponsibilitiesProvide administrative support to project managers in the...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled IT Systems Coordinator to join our team at Zone IT Solutions. As an IT Systems Coordinator, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and maintenance for all IT systems and infrastructure.Develop and implement IT policies...


  • Melbourne, Victoria, Australia Sparx Solutions Full time

    About Sparx SolutionsWe are a dynamic Australian-owned and operated system integrator specialising in cybersecurity, networking, cloud, and managed IT services. Our team is committed to delivering exceptional design, delivery, and management services to our clients across both the enterprise and government sectors.We are seeking a highly organised and...


  • Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    Woods & Co Recruitment is proud to partner with a leading financial investment firm committed to delivering exceptional custom investment solutions and outstanding client experiences.This exciting opportunity for an Investment Solutions Coordinator will see you working closely with our elite team of investment professionals, providing high-level support to...


  • Melbourne, Victoria, Australia Mediabrands Full time

    About the RoleAs a Digital Solutions Coordinator, you will play a crucial part in delivering exceptional digital solutions to our clients. You will be responsible for overseeing the day-to-day activities of junior team members and occasionally taking on hands-on tasks.We are seeking an experienced professional with 2+ years of proven experience in...


  • Melbourne, Victoria, Australia Xero Full time

    At Xero, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for managing and coordinating multiple projects and tasks to meet deadlines.About the RoleThis is an exciting opportunity for a motivated and organized individual to take on a challenging role that requires...


  • Melbourne, Victoria, Australia Smile Solutions Full time

    Smile Solutions, a leading dental practice, is seeking a highly skilled Treatment Planner to join our team. Located in the heart of Melbourne's CBD, our practice offers a unique opportunity for career growth and professional development.About the RoleAs a Treatment Planner, you will work closely with our general dentists to provide exceptional patient care...


  • Melbourne, Victoria, Australia Michael Page Full time

    Job DescriptionThis role plays a vital part in driving the success of our client's digital initiatives. As a Digital Coordinator, you will work closely with the brand communications and digital team to deliver high-quality digital solutions that meet our client's strategic objectives.About Our ClientOur client is a leading national organisation dedicated to...


  • Melbourne, Victoria, Australia Smile Solutions Full time

    Smile Solutions, a leading dental practice in Melbourne, is seeking a skilled Treatment Planner to join our team.The OpportunityWe are a multidisciplinary group with over 80 practitioners, including board-registered specialists, general dentists, hygienists, and oral health therapists. Our practice prides itself on graduate dentist support and growth through...