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Ultrasound Applications Specialist NSW CVUS

2 months ago

Mascot, Australia GE Healthcare Full time
Job Description Summary

The successful applicant will work autonomously, collaborating closely with state and regional sales and applications teams. They will provide product support, clinical education, training, and recommendations to drive product growth and market share gains in the CVUS segment.

This is a 12-month maternity leave contract.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. We empower our employees to turn ideas into world-changing realities and join an organization where every voice makes a difference.

Roles and Responsibilities
  • Provide technical and clinical leadership during sales processes, demonstrating product features, capabilities, and benefits to customers.
  • Develop, coordinate, and deliver product training to customers on software, application, and equipment use, monitoring customer installations to improve satisfaction and maintain relationships.
  • Improve customer satisfaction and retention through continuing education on equipment optimization.
  • Support trade shows and professional conferences by performing product demonstrations and customer training.
  • Use market and product knowledge to assist sales teams in developing sales, marketing, and customer service strategies.
  • Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
  • Facilitate team communication and the sharing of best practices.
  • Provide clinical, technical, and professional guidance to improve the customer experience.
  • Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives.
  • Responsibilities may also include ongoing post-sale customer support.
Required Qualifications
  • Active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting.
  • Demonstrated current basic clinical scanning proficiencies on current products/platforms.
  • At least one of the following core experiences: minimum of 5 years clinical/technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high-level customer interactions and sales scenarios.
  • Proficiency in computer skills in Microsoft Office Suite products.
  • Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows.
  • Ability to communicate effectively using local language.
Quality Specific Goals
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.
Desired Characteristics
  • Strong presentation skills (public speaking and lecture experience desired).
  • Demonstrated ability to understand and present complex material in understandable terms.
  • Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts, and to team members in other functional organizations).
  • Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
  • Proven professional business acumen.
  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
  • Team-oriented with a customer satisfaction mindset.
  • Willingness to be flexible/adapt to changing work environments.
  • Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments, and places personal and business integrity at forefront.
GE HealthCare is an Equal Opportunity Employer

We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the diversity of our customers and communities.

We offer a comprehensive benefits package, including flexible working options, competitive salary, 5 weeks leave, generous leave & family policies, and long-term career opportunities. We also offer generous discounts for goods & services via our employee benefits program.

We are committed to providing a safe and healthy work environment for all employees. We require all employees to be fully vaccinated for Covid-19.

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