After-Sales Excellence Leader

5 days ago


Sydney, New South Wales, Australia Manitou Group Full time

The After-Sales Excellence Leader will be responsible for driving top-tier customer satisfaction and delivering high-quality service across Australia, New Zealand, New Caledonia, and French Polynesia.

Main Responsibilities
  • Lead a dedicated service team, focusing on technical support, warranty management, and service campaigns.
  • Develop and implement strategies to enhance spare parts sales and service revenue, collaborating with internal teams.
  • Ensure effective coordination between the service team, dealers, and corporate headquarters to streamline after-sales operations.

The ideal candidate will have a strong leadership background, excellent communication skills, and a proven track record in customer service, technical support, or after-sales service management.



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