Computer Hardware and Software Technician
2 weeks ago
About the Role
We are seeking a skilled and enthusiastic Technical Support Officer to join our team at Scorptec. As a Technical Support Officer, you will be responsible for providing technical support to our customers, ensuring they receive the best possible experience with our products.
Key Responsibilities
- Providing technical support duties, including diagnostics on hardware and software to identify, duplicate, and solve issues with customer equipment.
- Processing warranty claims according to company procedures and guidelines as required when replacing faulty parts on systems.
- Performing quality computer builds that meet Scorptec standards with a strong focus on quality control.
- Troubleshooting Windows operating systems on desktop computer systems.
- Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
Requirements
The successful candidate will possess strong people skills, the ability to maintain composure and etiquette, and a love for working as part of a team of skilled staff.
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