Network Systems Engineer

1 day ago


Canberra, ACT, Australia Ativion Full time
Job Description

We are seeking a highly skilled Network Systems Engineer to join our team at Ativion in Canberra, Australia.

About the Role:

  • This is a full-time, permanent position based at our Canberra office.
  • The successful candidate will be responsible for providing second-line product support via phone and email, troubleshooting product and customer environment related issues, and providing customer product training.
  • They will also be expected to proactively communicate the status of open cases, maintain clear helpdesk ticket notes and summaries, and continually improve the quality of customer support and services.
  • The ideal candidate will have experience with workstation, systems, and network administration in enterprise networks, as well as a functional understanding of LDAP, Active Directory, e-Directory, DNS, and Group Policy.
  • A basic understanding of Windows, Macintosh, iOS, Android, and Chromebook devices, Internet security, and networking is also required.

Key Skills and Qualifications:

  • Familiarity with technical skills such as LDAP, Active Directory, e-Directory, DNS, and Group Policy.
  • Experience with device management, including Windows, Macintosh, iOS, Android, and Chromebook.
  • Basic understanding of Internet security and networking.
  • Demonstrated customer service skills and ability to work collaboratively with clients and co-workers.
  • Exceptional personal, phone, and email etiquette.
  • Excellent written communication skills.
  • Ability to manage and prioritize multiple tasks simultaneously.
  • Self-starting and self-managing abilities.

Preferred Experience:

  • Experience with web filtering, Google G-Suite, and Mobile Device Management (MDM) Systems.
  • Familiarity with Layer 3 routing and Linux command line.
  • Firewall experience.

About Ativion:

Ativion is a leading technology company driving change and innovation across industries. We're passionate about creating cutting-edge solutions that shape the future.

What We Offer:

  • A competitive salary of AU$85,000 - AU$110,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.


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