Network Systems Engineer
1 day ago
We are seeking a highly skilled Network Systems Engineer to join our team at Ativion in Canberra, Australia.
About the Role:
- This is a full-time, permanent position based at our Canberra office.
- The successful candidate will be responsible for providing second-line product support via phone and email, troubleshooting product and customer environment related issues, and providing customer product training.
- They will also be expected to proactively communicate the status of open cases, maintain clear helpdesk ticket notes and summaries, and continually improve the quality of customer support and services.
- The ideal candidate will have experience with workstation, systems, and network administration in enterprise networks, as well as a functional understanding of LDAP, Active Directory, e-Directory, DNS, and Group Policy.
- A basic understanding of Windows, Macintosh, iOS, Android, and Chromebook devices, Internet security, and networking is also required.
Key Skills and Qualifications:
- Familiarity with technical skills such as LDAP, Active Directory, e-Directory, DNS, and Group Policy.
- Experience with device management, including Windows, Macintosh, iOS, Android, and Chromebook.
- Basic understanding of Internet security and networking.
- Demonstrated customer service skills and ability to work collaboratively with clients and co-workers.
- Exceptional personal, phone, and email etiquette.
- Excellent written communication skills.
- Ability to manage and prioritize multiple tasks simultaneously.
- Self-starting and self-managing abilities.
Preferred Experience:
- Experience with web filtering, Google G-Suite, and Mobile Device Management (MDM) Systems.
- Familiarity with Layer 3 routing and Linux command line.
- Firewall experience.
About Ativion:
Ativion is a leading technology company driving change and innovation across industries. We're passionate about creating cutting-edge solutions that shape the future.
What We Offer:
- A competitive salary of AU$85,000 - AU$110,000 per annum, depending on experience.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
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