Customer Insights Specialist

1 week ago


Adelaide, South Australia beBeeCustomer Full time £29,881 - £33,955
About The Role

We're seeking a detail-driven professional to join our team and play a key role in uncovering customer insights.

As a customer-centric individual, you'll be responsible for analysing customer feedback data, identifying trends, and creating valuable insights that inform business decisions.

You will use multiple sources of customer data and analytical platforms like Excel to explore different aspects of feedback.

Your findings will be summarised in written and visual reports, ensuring that the customer experience is accurately reflected and clear for decision-makers to use as evidence for improvements.

Your Key Responsibilities
  1. Analyse customer feedback data to identify trends and themes
  2. Visualise data sets in Excel to create actionable insights
  3. Write clear, engaging reports tailored to different stakeholders
  4. Communicate complex findings understandably to various audiences
  5. Manage multiple priorities, work under tight deadlines, and thrive in a fast-paced environment
Our Team

The Customer Experience team acts as the voice of our customers within the organisation. We gather and understand customer experiences with our services, aiming to improve these experiences for current and future customers.

The work we do has the potential to make a real difference, and the customer insights we provide through regular feedback reporting go directly to business leaders who can implement improvements.

What You'll Bring
  • A natural curiosity for investigating data
  • Experience working with data analytics tools
  • Strong communication skills
  • Ability to work under pressure
  • A commitment to learning and development
Benefits
  • Generous annual leave
  • Free travel on buses and public transport
  • Pension scheme with life cover
  • Enhanced family-friendly leave policies


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