Healthcare Improvement Specialist

2 weeks ago


Ballarat, Victoria, Australia Bupaoptical Full time

Bupa's mission is to help Australians take care of their health and wellbeing for over 75 years. We're committed to improving the long-term health of all Australians by operating and building a network of Healthcare Centres.

We're seeking an accomplished Operations Improvement & Change Manager to play a pivotal role in driving operational excellence and innovation across our Healthcare Centre network.

This critical position involves streamlining practice operations, optimising processes, and implementing impactful change initiatives while maintaining high-quality patient care. You'll partner with operational leaders, clinical teams, and cross-functional partners to create a more efficient, effective, and future-ready healthcare system.

  • Work closely with operational leadership to evaluate current processes, identify gaps, and streamline workflows.
  • Lead comprehensive process improvement initiatives using proven methodologies to reduce inefficiencies and enhance care delivery.
  • Collaborate with the Clinical Innovation Manager to develop and implement technology and program changes that enhance patient outcomes.
  • Foster collaboration between Practice teams to address on-the-ground challenges and co-design practical, people-first solutions.
  • Design and execute change management strategies that promote adoption, communication, and engagement across teams.
  • Provide expert guidance on Healthcare Centre operational processes to inform strategic planning and decision-making.
  • Analyse data and KPIs to assess network operations and identify areas for improvement.
  • Develop informative reports, dashboards, and performance metrics to track the effectiveness of operational changes and improvement initiatives.
  • Promote a culture of continuous improvement and innovation within the Healthcare Centre network.

As a seasoned professional, you'll bring experience in project management, process improvement, or change management, preferably in a primary care setting. A deep understanding of primary care operations and local healthcare industry standards is vital.

Bupa offers a range of benefits, including Health Insurance subsidies, career development opportunities, and a comprehensive wellbeing program that addresses all aspects of our health.



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