Network Assurance Specialist Sydney

6 days ago

Sydney, New South Wales, Australia NBN Co Full time
Job Expectations

A key role in our Field Operations Team

Nbn Co operates a network that provides wholesale services to various service providers. This network uses different delivery methods and technologies, including FTTP, FTTB, FTTN, Copper Last Mile, Wireless, and Satellite.

The Network Assurance Specialist plays a crucial role in ensuring network quality, making technical decisions, and mentoring other team members.

This role will see you:

  • Manage and conduct equipment and system-level Network and Service Assurance activities in the field across all nbn technologies.
  • Perform work instigating changes and upgrades to nbn network platforms and components.
  • Demonstrate familiarity with the assessment and accreditation process and actively contribute to process improvement using the PDCA approach.
  • Meet workforce availability commitments, including participating in an on-call and scheduled night-works roster, as directed.
  • Available to respond to emergency, seasonal and project-based demand profiles.
  • Provide technical leadership and capability in enhancing network design and support processes.
  • Provide technical thought leadership, advice, and actions to support network and customer service activation and maintenance activity.
  • Provide leadership and decision making to solve problems in the delivery of projects.
  • Provide subject matter expertise to resolve complex faults on network and customer service cases.
  • Provide subject matter expert remote support where required for network changes and upgrades.
  • Provide on-site, complex, and ad-hoc technical guidance for peers, Trainees and other Field-based employees.

About You

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL.

Natural problem solver with a methodological approach and have an aptitude to learn quickly.

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