Quality Assurance Specialist
1 week ago
Job Summary
">This role ensures the accuracy and quality of reports produced by our consultants in a timely manner. It involves providing technical advice relating to reports and permanent impairment/disability assessments.
The position coordinates and delivers high-quality business administration support and duties for independent medical assessment and advice to our team members, consultants, customers, clients, and visitors.
- Prioritize tasks according to consultant availability, customer special requests, and urgent requests.
- Advise consultants and customers of possible delays in turnaround times where applicable.
- Undertake quality assurance of reports, AMS forms, and permanent impairment/disability assessments to ensure compliance with customer and legislative specifications, our standards and processes, and appropriate guidelines.
- Identify inaccurate, deficient, or incomplete reports and liaise with stakeholders (consultants, customers, or team members) to resolve issues.
- Assist with consultant, customer, or team member training sessions as required.
- Support the induction of new consultants and team members under the guidance of the General Manager, Operations Manager, and Report Production and Quality Team Leader.
- Escalate matters that require intervention to the Report Production and Quality Team Leader, consultant, or customer when necessary.
Key Requirements
">- Experience in the medical, allied health, and/or personal injury industry.
- Experience in driving quality assurance programs.
- Understanding of case management practices related to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
- Ability to effectively assist challenging consultants, customers, clients, or visitors.
- Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).
Additional Information
">We welcome people from diverse backgrounds and offer an equal opportunity workplace.
When you join us, we want you to bring your whole self to work and value your unique contribution.
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