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Healthcare Logistics Coordinator

1 week ago

Sydney, New South Wales, Australia Victorian Order of Nurses Full time
Job Summary
This is a challenging and rewarding role that requires excellent communication and organizational skills. The successful candidate will be responsible for scheduling client visits, managing client referrals and updates, and responding to phone inquiries. They will also work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met. Additionally, they will forecast weekly staffing needs and support clients, nurses, and home support workers to ensure delivery of quality care. This role requires working in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines. Furthermore, the candidate will ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.

Key Responsibilities
- Schedule client visits using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
- Manage client referrals and updates, and respond to phone inquiries from clients, doctors, service providers, and other agencies.
- Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met.
- Forecast weekly staffing needs and support clients, nurses, and home support workers to ensure delivery of quality care.

Qualifications
To be successful in this role, the candidate will need a University/College education or High School Diploma with relevant experience. Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset. Proficiency with MS Office programs, Outlook, faxing software, and database management is required. Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is also an asset. Additionally, previous customer service experience in a contact center environment is considered an asset. Experience in a unionized environment is also considered an asset. A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment. The use of Personal Protective Equipment (PPE) may be required.

Benefits Package
VON offers competitive salaries and vacation time, Tiered Benefits (health, dental, LTD), and an Employee Assistance Program for eligible employees. We also offer a Defined Benefit Pension Plan with company contribution for eligible employees. Comprehensive orientation program, opportunities for skill development, eLearning, and career advancement are also available. Experience with new health care technology such as CellTrak and Procura is also offered.