Banking Consultant, Taylors Lakes VIC
3 days ago
About the Role
As a Banking Consultant at Australia and New Zealand Banking Group Limited (ANZ), you will play a key role in providing exceptional customer experiences across various banking activities. Your primary responsibility will be to meet each customer's end-to-end banking needs, ensuring seamless transactions, needs-based conversations, and educating them on digital solutions.
Key Responsibilities
- Provide customers with a personalized banking experience by understanding their needs and preferences.
- Act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
- Participate in and support bank programs and initiatives to drive business growth.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus with retail experience.
- Experience in using technology and promoting digital channels.
- Ability to multitask and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
What We Offer
At ANZ, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. We offer a range of benefits, including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements.
About Us
At Australia and New Zealand Banking Group Limited (ANZ), we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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