Airport Team Member
4 weeks ago
Airport Passenger Service Role
At dnata, we are looking for a motivated and customer-focused individual to join our team as a Passenger Service Agent. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service to our airline partners and their passengers.
Key Responsibilities
- Customer Service: Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and professional manner.
- Passenger Check-in: Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
- Reporting and Compliance: Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
- Special Assistance: Assist passengers who require special assistance, including those with disabilities, during disrupted or delayed services.
Essential Criteria
- Customer Service Experience: Minimum of 2 years' experience in a customer service-oriented role.
- Communication Skills: Ability to effectively communicate with people from a variety of different backgrounds and deal with confidential and sensitive situations.
- Teamwork: Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to customer requirements during aircraft operation.
- Safety and Security: Ensure adherence to all company safety, policy, procedures and processes, and comply with OH & S Regulations.
Working with Us
We offer a dynamic and supportive work environment, with opportunities for career progression and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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