Customer Service Specialist
7 days ago
BaptistCare seeks a skilled and customer-focused Administration Officer to support daily operations in Western Australia.
The successful candidate will work closely with the Residential Care Manager to manage customer relations, reception, rostering, purchasing, and records management.
Previous experience within the care sector is desirable, however we are willing to consider applicants from all backgrounds with a broad skill set.
The Administration Officer will be the first point of contact for incoming calls and visitors, process accounts receivable and payable, and develop administrative process improvements.
We offer a values-based organisation dedicated to making a positive impact in the lives of older adults.
A fantastic team environment, first-class training and development opportunities, and access to an Employee Assistance Program are just some of the benefits on offer.
Duties:- First point of contact for incoming calls and visitors
- Processing of accounts receivable and payable
- Liaising with relevant internal stakeholders
- Development of administrative process improvements
- Maintaining staff rosters and ensuring they reflect staff availability
- Previous experience in an administration or reception role
- Commitment to providing a customer-centric approach
- Excellent phone manner and communication skills
- Alignment to our organisational values
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