Senior Cloud Operations Support Engineer

2 weeks ago

Brisbane, Queensland, Australia HKT Full time
About Console Connect

Console Connect by PCCW Global is a leading provider of cloud connectivity solutions, dedicated to helping organizations overcome the complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable, and ultra-secure.

Role Overview

This role is part of the engineering team that applies the best of open source technologies to a challenging domain where software meets network. As a Senior Cloud Operations Support Engineer, you will be part of a globally distributed DevOps team and will have the chance to participate in the continuous delivery infrastructure architecture design.

Key Responsibilities
  • Manage and monitor cloud-based systems to ensure high availability, performance, resource utilization, and security.
  • Lead the design and implementation of build, test, release, and deployment infrastructure environment with a focus on orchestrating system provisioning, deployment, scaling, and monitoring.
  • Perform regular system maintenance, including patching, upgrades, backups, and security reviews.
  • Collaborate with cross-functional teams to deploy, configure, and maintain cloud resources and services.
  • Collaborate with vendors and service providers to resolve issues and improve service delivery.
  • Develop strategies to manage the frequency of appropriate support packages and patch applications.
  • Document, maintain, and share systems architecture diagrams, standards, best practices, troubleshooting guides, standard operating procedures, provisioning, and configuration.
  • Troubleshoot and resolve technical issues related to cloud infrastructure, applications, and services.
  • Stay up-to-date with emerging technologies, industry trends, and best practices related to cloud operations.
Requirements
  • Bachelor's degree in computer science or a related field. Relevant certifications (GCP Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator) are a plus.
  • 4+ years proven experience as a Cloud Operations/DevOps Engineer or a similar role, with a focus on managing, supporting, and automating cloud-based infrastructure.
  • Experience in systems management or software development with an eagerness to automate wherever and whenever the possibility arises.
  • Must have multinational work experience.
  • Ability to present complex analysis in a clear, concise, and actionable manner.
  • Building relationships across teams to increase effectiveness.
  • Experienced in Google Cloud Computing.
  • Experienced in Kubernetes.
  • Experience in microservices and event-driven architectures.
  • Experience with scripting languages like Python, Bash, etc.
  • Experience with Infrastructure as Code (IAC), incl. GitOps framework, Terraform, etc.
  • Ability to identify key technical points and potential value in a certain technical discipline.
  • Ability to handle and solve product/project problems and difficulties independently.
Preferred Qualifications
  • Experience with GitLab CI/CD.
  • Experience with Redis.
  • Experience with Jenkins.
  • Experience with Github actions.
  • Experience with Ansible.
  • Experience with Auth0 and JWT authentication.
  • Experience in Elasticsearch or Big Data databases (MongoDB, etc.).
  • Experience with Relational Databases (PostgreSQL, MySQL, etc.).
  • Experience with SAFe (Scaled Agile Framework or any other Agile Framework).
  • Demonstrated ability to accurately estimate and scope the design & development work.
  • Ability to mentor and train software engineers.
  • Provide technical interviews in his/her area of expertise.

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