Front of House Operations Manager

3 weeks ago


Townsville, Queensland, Australia Burger Urge Full time

Burger Urge is a dynamic and fast-growing restaurant chain with a passion for delivering exceptional customer experiences. We are seeking an experienced and hands-on Front of House Operations Manager who will drive positive change and lead a team to deliver outstanding results.

We believe in creating a work environment that fosters growth, creativity, and inclusivity. As our Front of House Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive the highest level of service, and maintaining a clean and organized environment.

The role involves assisting the Restaurant Manager in managing staff, inventory, scheduling, and financial performance. You will also be responsible for training and supervising staff, ensuring they are properly trained in company policies and procedures. Additionally, you will maintain food safety and sanitation standards, manage inventory levels, and develop strategies to improve sales and customer satisfaction.

As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner. You will also assist in the development and implementation of marketing and promotional activities, ensuring alignment with our brand vision.

We offer a competitive salary package, including a generous employee discount on all menu items and merchandise. Our company culture values innovation, teamwork, and continuous learning, providing opportunities for growth and development.

We are looking for an individual with a minimum of 2 years of experience in a management or supervisory role in the restaurant or hospitality industry. You should possess strong leadership and communication skills, ability to work in a fast-paced environment, and knowledge of food safety and sanitation regulations. Excellent customer service skills and flexibility to work varying shifts, including evenings and weekends, are essential.

Salary: AU$60,000 - AU$80,000 per annum, depending on experience.



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