Lead Digital Experience Designer

7 days ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About This Opportunity

We are seeking a highly experienced and passionate Senior Experience Designer to join our Experience Design Chapter for the CommBank Yello squad.

In this role, you will design for the CommBank app experience used by millions of Australians daily. You will lead the discovery initiatives to shape the future of CommBank Yello and support the delivery work planned for FY24-25 and beyond.

Key Responsibilities

  • Lead discovery initiatives, aligning customer needs to business outcomes.
  • Collaborate with business, product owners, engineers, researchers, and UI designers to translate customer insights into innovative yet deliverable solutions.
  • Establish documentation and governance processes to maintain asset integrity in collaboration with stakeholders.
  • Advocate for human-centered design processes and promote best research practices across the organisation.
  • Communicate design decisions with stakeholders effectively and succinctly.
  • Be a team player, collaborating with designers for three squads working on CommBank Yello.
  • Deliver in a very fast-paced environment with frequent requests, maintaining a pragmatic approach while adhering to design and accessibility standards.
  • Mentor designers to foster a positive culture of creativity and continuous learning.

What We're Looking For

  • 5+ years of experience in UX/UI design, with a strong portfolio showcasing impactful, complex projects.
  • Strategic thinker who uses analytics to inform design decisions and identify broader opportunities.
  • Proficiency in design and prototyping tools, we are using Figma.
  • Strong understanding of user-centered design principles and methodologies.
  • Excellent communication and collaboration skills, with the ability to articulate design concepts and rationale to stakeholders.
  • Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.
  • Resiliency and a pragmatic approach to handling frequent requests while maintaining design standards.
  • Passion for creating exceptional digital experiences that delight users.
  • Growth-minded and eager to innovate in digital banking design.

About the Role

This is an exciting opportunity to join the Commonwealth Bank of Australia as a Senior Experience Designer. With your extensive experience in UX/UI design, you will be responsible for leading discovery initiatives, collaborating with cross-functional teams, and mentoring junior designers.

The estimated salary for this role is around $120,000-$180,000 per year, depending on your location and experience.

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