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Healthcare Frontline Coordinator

1 week ago

Perth, Western Australia Bupaoptical Full time
About Us

We are Bupa, a leading health insurer and aged care provider across Australia. Our vision is to help people live longer, healthier, happier lives.

We offer a wide range of health services, including dental and optical clinics, health assessments, and medical visa services. Our team is dedicated to delivering exceptional customer service and providing affordable and accessible healthcare solutions to individuals and families.

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Receptionist in Perth. As a key member of our medical visa services team, you will play a vital role in delivering exceptional customer service to our customers.

Your primary responsibilities will include:

  • Greeting customers and providing information and instructions to guide them through the medical assessment process.
  • Conducting identity and security checks, processing payments, confirming customer documentation, and entering required data into customer management systems.
Requirements

To be successful in this role, you will need:

Excellent communication skills, both verbal and written.

A high level of attention to detail and accuracy in processing customer documentation.

Strong IT and computer skills, including proficiency in customer management systems.

A sound understanding of customer service principles and quality standards.