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Chief Technical Liaison

3 weeks ago

Newcastle, New South Wales, Australia beBeeTechnical Full time $110,000 - $140,000

Job Overview

About the Role

We are seeking an experienced technical professional to join our dynamic team in Newcastle. As a key member of our sales team, you will be responsible for securing, maintaining and growing business in the mining industry.

You will work closely with colleagues across Australia and globally, bringing world-class capabilities to every customer interaction. Your engineering expertise will be essential in delivering support and solutions that help customers improve safety, efficiency, and performance.

Responsibilities
  • Tech Support: Showcase the value and benefits of products and services to mining customers, providing technical support and product demonstrations to enhance productivity, safety, and cost-efficiency.
  • Data Insights: Collect and analyze data related to product performance, using insights to provide actionable recommendations to clients and help them optimize their operations.
  • Customer Engagement: Develop and maintain strong relationships with all key stakeholders in a mine site, addressing their needs and concerns promptly.
  • New Business Development: Identify and pursue new business opportunities with mining customers, generating new leads and selling all portfolio of products and services.
  • Account Management: Assess potential, collect purchase orders, and ensure delivery according to contract, meeting or exceeding sales goals and targets.
  • Coordination and Planning: Coordinate with other functions and stakeholders to ensure seamless service delivery, planning and executing activities that align with the overall business strategy.
  • Reporting and Documentation: Maintain accurate records of client interactions, sales activities, and market analysis, preparing regular reports on sales performance and market conditions.

Requirements

  • Bachelor's degree in Engineering (Mechanical, Mining, or related field preferred).
  • Experience in client service and/or sales environment.
  • Strong communication skills to share information, resolve conflicts, and build relationships.
  • Analytical skills to understand data, write reports, and make recommendations.
  • Respect for people and a culture of empathy and support.
  • Experience with CRM systems and MS Office (Excel, Word, PowerPoint).
  • Able to travel based on business requirements.
  • Licensed to work in Australia (New Zealand applicants considered).