Technical Service Desk Lead
4 days ago
About the Service Desk Technical Lead Role
The Service Desk Team at Youi is seeking an IT support technical lead who embodies our company values and is passionate about delivering exceptional first-line IT support.
This role involves ensuring our internal teams have the tools and systems they need to operate at their best, while maintaining operational efficiency and driving continuous improvement through technical expertise and coaching.
As a key member of our dynamic and collaborative team, you will foster a culture of high standards, accountability, and continuous learning.
Key Responsibilities
- Provide technical leadership to guide Service Desk operations and align with company goals.
- Enhance operational efficiency by maintaining a secure and stable hardware fleet and streamlining Service Desk processes.
- Lead by example by setting a high standard of IT support and service across the organisation.
- Support team skills growth by onboarding and mentoring new team members effectively.
- Ensure service excellence by overseeing daily operations to consistently meet high standards in service delivery.
- Safeguard system health by ensuring timely completion of key maintenance tasks.
About You
- Experience in a Service Desk or similar IT specialist role (2+ years is a general indicator).
- Experience in a technical or people management role is advantageous.
- Proven ability to lead a team and consistently monitor quality and output.
- Experience in evaluating and recommending new software or platforms and supporting their adoption and implementation.
- Skilled in building and maintaining relationships with key stakeholders.
- Demonstrated ability to make informed, independent decisions that align with IT policies, budget limitations, and risk management principles.
Preferred Qualifications
- A degree in Information Technology or a related field is highly desirable.
- Leadership or management qualifications are beneficial.
- ITIL4 certification is preferred.
How to Apply
We are committed to responding to every application via our Talent Management Software.
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