Solutions Architect

3 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Customer Success Expert

We are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will serve as a named resource and partner for our customers who have purchased our Signature Success Plan.

The successful candidate will orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer experience from onboarding through contract renewal and expansion. They will develop deep relationships with customers' team members and pair that with relevant industry knowledge to improve implementation health.

This role will also partner across Salesforce to provide a unified Signature experience for customers.

Responsibilities
  • Effectively aligns with and manages Business & Technical Stakeholders around customer goals ensuring value is delivered through Signature.
  • Singles Cloud Product expertise as well as industry-relevant expertise.
  • Single point of customer accountability covering only Signature-entitled customers, building and maintaining strong, trusted relationships.
  • Authority in orchestrating technical resources & delivering technical information.
  • Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts.
Qualifications and Skills
  • Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
  • Experience with Salesforce products (ideally Digital products Marketing Cloud/ and or Commerce Cloud), platform features, capabilities, and standard methodologies.
  • Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers.
  • Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization.
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
  • Knowledge in one or more lines of business (LoBs).
  • A good understanding of enterprise architecture principles.

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