Current jobs related to Customer Service Scheduling Manager - Sydney, New South Wales - Northcott

  • Assistant Manager – Financial Services

    3 days ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    Job OverviewWe are seeking an experienced Assistant Manager to join our team at Customer Care Service.About the RoleThe successful candidate will be responsible for managing vendor payments, performing bank reconciliations, and maintaining liaison with all bank management for conducting smooth fund management and sound business operations.Key...

  • ICT Service Manager

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Company Overview:The NSW Department of Customer Service is a leading government agency dedicated to delivering excellent customer service, digital transformation, and regulatory reform.We are committed to improving government services and being part of reform that benefits people across NSW. Our team works collaboratively to achieve our goals and values...

  • Service Scheduler

    3 days ago

    Sydney, New South Wales, Australia Nulsen Disability Services Full time

    Join a nationally recognized organisation experiencing significant growthCompetitive wage, Bonus Birthday off, Employee Referral Program,Company Funded Income Protection Insurance and many other Great BenefitsDiverseco is seeking a highly organised and professional Service Scheduler/Coordinator to support our Seven Hills team of Service Technicians.ABOUT...

  • Service Scheduler

    3 days ago

    Sydney, New South Wales, Australia Nulsen Disability Services Full time

    Join a nationally recognized organisation experiencing significant growthCompetitive wage, Bonus Birthday off, Employee Referral ProgramCompany Funded Income Protection Insurance, Health & Wellbeing discountsDiverseco is seeking a highly organised and professional Service Scheduler/Coordinator to support our Seven Hills team of Service Technicians.ABOUT...

  • Senior Officer – Cash Management

    3 days ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    About UsCome work with us at Customer Care Service!Our VisionWe strive to be a leading provider of financial services, known for our exceptional customer service and innovative solutions.Job SummaryWe are currently seeking an experienced Senior Officer to join our team. The successful candidate will be responsible for managing cash flows, monitoring...

  • Scheduling / Services Coordinator

    3 days ago

    Sydney, New South Wales, Australia Crystal Fire Services Pty Ltd Full time

    Job Title: Scheduler/Services CoordinatorCompany: Crystal Fire Services Pty LtdLocation: Brookvale, Northern Beaches SydneyDo you want to ignite your career and make a real impact? At Crystal Fire Services, you'll feel the heat of excitement as you join a dynamic team that's blazing a trail in fire protection across diverse sectors. As our new...

  • Financial Manager – Banking Operations

    3 days ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    Job DescriptionWe are seeking a highly skilled Financial Manager to join our team at Customer Care Service.About the RoleThis is a challenging position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.The successful candidate will be responsible for managing correspondence with banks...

  • Fire Services Scheduler

    3 days ago

    Sydney, New South Wales, Australia Crystal Fire Services Pty Ltd Full time

    We're seeking an experienced Scheduler/Services Coordinator to join our growing team at Crystal Fire Services Pty Ltd. In this key role, you will be responsible for managing schedules, coordinating customer interactions, and providing exceptional service delivery.Key Responsibilities:Scheduling and Coordination:Effectively manage the schedules of our...

  • Workforce Management Specialist

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the Role:The NSW Department of Customer Service is seeking a Senior Manager, Workforce Capacity Planning to lead and transform our workforce management function. As a strategic thinker and operational leader, you will be responsible for designing, developing, and implementing innovative workforce planning solutions to optimise resource utilisation and...

  • Senior Manager, Workforce Capacity Planning

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Senior Manager, Workforce Capacity PlanningSNSW Grade 11/121 x Ongoing Full-TimeLocation: Haymarket, Parramatta, or GosfordAbout the Role:As the Senior Manager, Workforce Capacity Planning, you will lead and manage the design, development, and enhancement of processes and systems within operational workforce capacity planning and management. This role will...

  • HVAC Service Scheduler

    4 days ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    Job SummaryWe are seeking an experienced Service Coordinator to schedule service appointments and dispatch technicians to customer locations based on priority and technician availability.This role is ideal for individuals who possess excellent organizational and multitasking skills, with the ability to manage multiple priorities and maintain accurate...

  • Fire Service Scheduler

    6 hours ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    This is an exciting opportunity to join a stable and established contractor looking to expand their service team. As a Service Coordinator, you will be responsible for coordinating service operations and supporting technicians in the field.Key ResponsibilitiesCoordinate service schedules and dispatch technicians to customer locations.Provide exceptional...

  • Executive Services Manager

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    **Job Description**The successful candidate will provide high-quality, consistent and timely executive and secretariat support to the SafeWork NSW Executive Leadership Team and the SafeWork NSW interim Tripartite Reference Group.This role operates in a fast-paced, high-volume environment and is responsible for providing secretariat, executive and...

  • Scheduling Manager

    5 days ago

    Sydney, New South Wales, Australia Navantia Australia Full time

    Navantia Australia invites applications from experienced Scheduling Managers to fill a critical role in its Project Management and Engineering team. The successful candidate will be responsible for managing and implementing the Support Services Master Schedule (SSMS) for the Program, including notification and monitoring of milestones, events, and activities...

  • Senior Service Improvement Director

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the Department of Customer Service">We are focused on delivering first-class customer service, regulatory reform, and digital transformation.Our teams across DCS, including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority, and Telco Authority, work together to achieve this goal.">About You">You are a results-driven leader...

  • Sydney Fire Services Scheduler

    9 hours ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    Job SummaryWe are seeking an experienced Service Coordinator to join our team in Sydney. As a Service Coordinator, you will be responsible for scheduling service appointments, coordinating technicians, and ensuring timely resolution of issues.Key ResponsibilitiesYour key responsibilities will include:Scheduling service appointments and dispatching...

  • Scheduler

    6 days ago

    Sydney, New South Wales, Australia Delivering 4 Customers Full time

    Join to apply for the Scheduler role at Delivering 4 Customers (D4C).Delivering 4 Customers (D4C) is a consortium comprising of industry leading Tier 1 organisations – John Holland, Service Stream and WSP. Sydney Water has partnered with D4C to deliver design, construction, maintenance and facilities management services across their southern region - from...

  • Operations Scheduler

    3 days ago

    Sydney, New South Wales, Australia Nulsen Disability Services Full time

    Company OverviewDiverseco has been providing measurement and automation solutions since 1992. We have built a reputation as one of Australasia's leading providers, serving organizations across various industries. Our Seven Hills NSW Branch is looking for a skilled Service Scheduler/Coordinator to join our team.Job ResponsibilitiesCoordinate service jobs,...

  • Officer – Treasury and Investments

    3 days ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    About the JobWe are seeking an experienced Officer to join our team at Customer Care Service.About the RoleThe successful candidate will be responsible for monitoring and analyzing financial market conditions, identifying opportunities and risks, and providing analytical reports and forecasts to management.Key ResponsibilitiesMonitor and analyze financial...

  • Advisor, Executive Services

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Advisor, Executive ServicesGrade: Clerk Grade 7/8Salary range: $110,266 - $122,058 + superannuation and leave loadingDuration: OngoingLocation: Gosford or ParramattaApplications Close: 12th February 2025 [9:59 am]About the teamThe Ministerial, Executive and Parliamentary Services team provides a range of services to support our Minister, the SafeWork NSW...

Customer Service Scheduling Manager

1 week ago

Sydney, New South Wales, Australia Northcott Full time

About Northcott Disability Services

Northcott is a respected not-for-profit disability service provider that has been empowering people with disabilities to achieve their goals for over 90 years. We offer a comprehensive range of services across metropolitan and regional locations in NSW and the ACT.

Our Employee Benefits
  • We foster a family-friendly work environment and support staff in balancing their work and personal life.
  • As a not-for-profit organisation, we offer competitive salary packaging benefits to enhance employees' take-home pay.
  • In addition to four weeks of annual leave, our employees receive extra leave days to cover any compulsory closures, equivalent to an additional week off annually.
  • Your role will contribute significantly to the lives of people with disabilities, making a real difference every day.
  • We offer various benefits, including discounted fitness centre memberships, flu shots, health insurance deals, holiday cabin rentals, shopping discounts, banking rewards, and a free confidential counselling service.

Job Summary:

The Roster Management Specialist will be responsible for coordinating and managing rosters to ensure optimal allocation of support workers based on customer needs and preferences.

  • Process customer enquiries in a timely and professional manner.
  • Coordinate staff schedules to meet customer demands.
  • Respond promptly to cancellations, unforeseen absences, and incidents.
  • Directly report to the Customer Service Manager.

Key Requirements:

  • A motivated individual with strong organisational skills.
  • Background in rostering, scheduling, bookings, or complex diary management.
  • Demonstrated ability to focus on details through ongoing stakeholder engagement.
  • Proven experience handling high volumes of customer requests.
  • High computer and literacy skills.
  • Previous experience working with customer databases and/or scheduling/rostering systems.
  • Ability to thrive in fast-paced environments with multiple deadlines.

Roster Position Requirements:

  • Availability to work between 6am-8pm and on weekend shifts on a rotating roster basis.