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Service Transition Lead

2 months ago

Canberra, ACT, Australia Leidos Full time
Job Description

The role of Service Transition Lead requires a strategic mindset to support the Head of Service. The successful candidate will be responsible for a large breadth of ITSM capabilities and will lead Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.

Key Responsibilities
  • Engage key stakeholders (business and technical) to foster modern service delivery in a complex environment
  • Build and develop cross-functional teams to adopt and mature better practice 'as a service' delivery methodologies
  • Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
  • Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
  • Report operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling out and managing/mitigating risks and issues
  • Create, Update and Manage Governance Artefacts relating to:
    • Change Management
    • Continuity Management
    • Disaster Recovery Management
    • Release and Deployment Management
    • Service Asset and Configuration Management
    • Transition Planning and Support
Qualifications
  • A proven ability to lead in a complex and demanding environment (4+ years)
  • A strong ability to develop, organise and work to defined outcomes and deliverables and manage competing priorities
  • Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
  • Experience managing people/teams (with remote workforce, preferably in ITSM space)
  • Experience working with/within Operational teams to transition capabilities into service
  • Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
  • Experience with preparing communications for various audiences from tactical situation reports to high level strategies and position papers
  • Proven problem solving skills
  • Understanding of Risk and Issue Management and mitigation strategies
Desirable Qualifications
  • Understanding of Service Portfolio Management
  • Understanding of Business Architecture
  • Understanding of ServiceNow CRM tool

Due to the nature of the role, the successful candidate must be an Australian Citizen, hold a government NV-1 security clearance, with the expectation of obtaining an NV-2.

At Leidos, we offer a range of benefits, including 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. We also provide complete access to learning and development and mentoring opportunities, with a strong track record of internal promotion and career transitions.

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

At Leidos, we are passionate about our mission to make the world safer, healthier and more efficient. If you are too, then join us and Be the difference.