Senior Claims Administrator

2 weeks ago


Brisbane, Queensland, Australia Crawford & Company Full time

About the Opportunity

We are seeking an experienced and skilled professional to support our claims team. This dynamic role offers a unique opportunity to add value to the day-to-day operation of the team and contribute to its success.

The successful candidate will have the opportunity to work in a fast-paced environment, handling various aspects of claims processing throughout the claim's life cycle. This role would suit someone looking to further their career as a Claims Assessor or seeking more variety in their administration career.

In return for your positive and flexible approach to work, we will provide you with the support and resources necessary to develop your skills and strengthen your administration abilities within the claims management space.

About You

  • Strong customer service skills combined with excellent verbal and written communication skills.
  • Able to maintain attention to detail while being process-driven.
  • Familiarity with the Microsoft suite of programs, specifically Word and Excel, is essential.
  • Numeracy skills and the ability to handle confidential information.
  • You'll be a people person with the ability to demonstrate empathy and positivity. Additionally, you'll be thorough, analytical, and able to make rational decisions in a fast-paced environment.
  • Ability and willingness to collaborate with others.

Key Responsibilities

  • Serve as the primary point of contact for all administrative requirements.
  • Respond promptly to incoming calls and client inquiries via telephone and email.
  • Provide support and advice to policyholders/key stakeholders during the claims process.
  • Prepare reports by collecting and summarising relevant information.
  • Perform general administrative tasks as required.
  • Manage inbox and diary effectively.
  • Support the claims teams through general administration duties.

Key Requirements

  • A can-do attitude with exceptional customer service skills and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong organisational and interpersonal skills (relationship building).
  • Previous insurance experience is preferred but not essential.

Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.



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