Quality Coordinator

4 weeks ago


Perth, Western Australia Healthscope Full time
Job Title: Consumer Liaison and Quality Coordinator

Join our team at Mount Private Hospital, Western Australia's leading private provider of cardiology and cardiac surgery, as a Consumer Liaison and Quality Coordinator. This is a permanent full-time role that offers a range of benefits, including free parking and support from our onsite Quality & Risk Team and national network.

The Opportunity

We are seeking an experienced Consumer Liaison and Quality Coordinator to join our team. As a key member of our Quality & Risk team, you will be responsible for end-to-end coordination of patient-related feedback and complaints. Your daily activities will include reviewing, investigating, and responding to patient complaints and feedback. You will also recommend actions to support the implementation of quality improvement initiatives, projects, and activities to maintain patient safety, accreditation standards, regulatory compliance, and patient experience, in accordance with NSQHS and licensing standards.

Key Responsibilities:
  • Assist with embedding quality improvement programs and promote risk management
  • Actively participate in all accreditation processes
  • Participate in clinical data collection, collation, and analysis
  • Participate and coordinate case review investigations
About You

We are looking for an experienced Quality Coordinator who has an excellent understanding of the NSQHS and LARU licensing standards. You will enjoy working in a fast-paced environment, have excellent attention to detail, and be a strong advocate for embedding national standards into daily practice. To be successful in your application, you will:

  • Hold AHPRA registration (essential)
  • Have knowledge of national safety & quality healthcare standards
  • Have excellent communication skills & a strong desire to partner with internal and external stakeholders and consumers
  • Strong analytical skills and attention to detail
  • Sound computer literacy in Microsoft Office Suite & database management
About Us

Mt Private Hospital is a leading private provider of cardiology and cardiac surgery, supported through our Level 3 ICU. With 180 beds, we provide leading care to patients in cardiology, orthopaedics, neurosurgery, and general surgery. We are supported by a state executive team, our corporate services team, and the Healthscope network.


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